Privacy Policy

This Privacy Policy explains how BJ's Detailing ("we", "us", "our") collects, uses and protects information when you visit this website, contact us, or use our auto detailing services. This page is maintained by BJ's Detailing.

Information we collect

• Contact information you give us directly — name, phone number, email address and vehicle details — when you call, email, or message us through the website chat widget.
• Service information such as appointment dates, services requested and notes about your vehicle.
• Chat information submitted through our chat widget, which is provided by LeadConnector (HighLevel) and stored in our customer messaging system.
• Basic technical data such as browser type and pages visited, collected by our hosting provider for security and reliability.

We do not sell your personal information, and we do not knowingly collect information from children under 13.

How we use information

• To respond to your questions and provide quotes.
• To schedule, confirm and perform detailing services.
• To send appointment reminders and service updates.
• To keep records for billing and for legal or tax obligations.
• To maintain the security and proper operation of our website.

SMS and text messaging

If you provide your mobile number and agree to receive text messages, we may send you appointment confirmations, reminders, service updates and occasional offers related to your service. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. Consent to receive text messages is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, other than the messaging service providers that help us deliver the messages you requested.

Service providers

We use a small number of vendors to operate our business, including LeadConnector (HighLevel) for chat, messaging and customer records, and our telephone and email providers. These vendors may process your information only to provide services to us and are not permitted to use it for their own marketing.

Cookies

This website uses only the cookies and local storage required for the site and the chat widget to function. We do not run advertising or cross-site tracking cookies. You can block or delete cookies in your browser settings, though the chat widget may stop working correctly.

Data retention

We keep customer and service records for as long as needed to provide services and to meet our record-keeping, accounting and legal obligations, then delete or anonymize them.

Security

We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. Email bjaras01@icloud.com or call (740) 294-0764 and we will respond within a reasonable time.

Changes to this policy

We may update this policy from time to time. The revised version will be posted on this page with a new "last updated" date.

Contact us

BJ's Detailing
143 1st Dr NE, New Philadelphia, Ohio 44663
(740) 294-0764
bjaras01@icloud.com